The EMP Guarantee
At EMP Living, we’re all about helping you feel empowered in your everyday life, from home to school or work and everywhere in between. For this reason, we want to make sure both your REAL chair and configuration are the perfect fit for you. This is why we offer a 30-day return policy on all of our chairs and accessories, including a 100% refund as long as the chair is in as new condition.
This return policy is important to us because we know not only how life-changing REAL chairs will be for so many people, but also the importance and pressure that go behind making the choice to invest in a REAL chair—we had to make that decision ourselves. The REAL Child changed our daughter’s life and we are confident you’ll love it too, or your money back.
Trying a REAL Chair for Yourself
More than a money-back guarantee in case your chair is not 100% what you hoped it’d be, consider our 30-day policy a true, personalized trial period.
People interested in investing in a REAL chair may have an opportunity to “demo” a chair without ordering one, either at an expo or knowing somebody who already owns one. While this is a good way to get a general idea of the product and how it works, it likely will not be an accurate representation of how your specific chair will function for you. This is for a variety of reasons.
First and probably most importantly, your specific chair will have the specifications and accessories that you need in your life. It would be tough to decide how well your chair is going to function in your life if you test out a chair that is designed to function in somebody else’s life.
Setting is also crucially important. Trying out a chair at an expo or at someone else’s house, for example, will not give you a good idea of how the chair is going to function where you need it to function. Your chair needs to be comfortable for you at your own desks, tables, etc. on whatever ground you’ll be using it in your daily tasks.
Finally, your chair needs to help you feel comfortable and empowered every day, all day long, not just during 30 minutes of trial. There’s no way to get a truly accurate feeling for this, and for all of these points, without ordering your own chair for yourself. We insist, if during the first 30 days you don’t think the REAL chair is a perfect fit for you, you can get your money back.
Returning a Chair
We believe that your REAL chair will quickly become an important and fundamental part of your life. If that isn’t the case and you wish to return your chair, however, we suggest using the same crate that your chair arrived in for the shipping.
When returning a product within 30 days, you will receive a 100% money back refund, minus the cost of shipping. This policy applies to accessories as well: if you aren’t completely satisfied with the performance of a specific part, you can request your money back or swap the part out for a different accessory. Our goal is to make sure that your chair and configuration are the best possible fit for you and your lifestyle.