The warranty does not apply to normal wear and tear or damage caused by neglect, misuse, accident or improper installation or operation. The warranty does not cover fading, discoloration or natural variations occurring in skai/leatherette, leather and fabrics.
The warranty does not cover damage caused by a carrier of transportation of the product, alterations made by owner, or customer’s own material.
If there is a defect within the warranty period you shall send a written notice of the defect to Mercado Medic ‘s US partner EMP Living, LLC. EMP Living, LLC. and Mercado will decide if the defect is to be repaired or replaced by a new product.
It is mandatory to read the Instructions for use and care carefully for information on correct use and maintenance of the product before beginning using the chair.